Privacy Policy | Get A Geek NT

Business Name: Get A Geek NT

Operator: Dane Meyers

ABN: 41 300 450 323

Email: geek@getageeknt.com.au

Phone: 0427 477 386

Website: getageeknt.com.au

Service Area: Darwin and the Northern Territory, Australia

Depending on how you interact with Get A Geek NT, we may collect:

• Name

• Business Name

• Email Address

• Phone Number

• Service Address

• Appointment Details

• Billing Information

• Device and System Information

• Microsoft 365 Information

• Domain and Hosting Information

• Support and Service Records

• Information submitted through our website, bookings or enquiry forms

Information may be collected through:

• Website enquiries

• Microsoft Bookings appointments

• Email communication

• Telephone conversations

• Remote support sessions

• Onsite visits

• Quotes and proposals

• Managed services onboarding

• Domain, hosting and Microsoft 365 services

We collect information to:

• Respond to enquiries

• Provide support services

• Deliver managed IT services

• Deliver Microsoft 365 services

• Deliver cyber security services

• Manage domain and hosting services

• Provide project services

• Schedule appointments

• Issue invoices and manage accounts

• Improve our services and customer experience

Get A Geek NT retains information only for as long as reasonably necessary to provide services, meet legal, accounting or regulatory obligations, resolve disputes and enforce agreements.

Retention periods may vary depending on the type of service provided and applicable legal requirements.

When information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it.

Get A Geek NT uses Microsoft Bookings to manage consultations and appointments.

Information submitted through booking forms is used solely for arranging appointments, providing services and communicating with customers.

Customers should not submit passwords or highly sensitive information through appointment notes.

Our website may use cookies and analytics tools to understand visitor behaviour and improve the website experience.

This information may include:

• Browser type

• Device type

• Pages visited

• Referring websites

• Date and time of visits

• General location information

This information is generally collected in an aggregated or anonymous form.

Get A Geek NT does not sell personal information.

Where required to provide services, information may be shared with:

• Microsoft

• Domain providers

• Hosting providers

• Technology distributors

• Software vendors

• IT contractors or specialists

• Accountants, insurers or legal advisers

• Government agencies where legally required

 Many technology services involve third-party providers who maintain their own privacy and security practices. Customers may also be subject to the privacy policies and terms of those providers when using their services.

Reasonable steps are taken to protect information from unauthorised access, disclosure or misuse.

Security measures may include:

• Multi-Factor Authentication

• Secure cloud services

• Endpoint protection

• Access controls

• Password management

• Software updates and patching

 While reasonable steps are taken to protect personal information, no method of electronic storage, transmission or online service can be guaranteed to be completely secure.

You may request access to personal information held by Get A Geek NT or request correction of inaccurate information.

Requests can be made by contacting:

geek@getageeknt.com.au

Privacy Concerns & Complaints

If you have concerns about how your personal information has been handled, please contact Get A Geek NT using the contact details below.

We will endeavour to investigate and respond to privacy-related enquiries and complaints within a reasonable timeframe.

 If you are not satisfied with our response, you may seek further information or guidance from the Office of the Australian Information Commissioner (OAIC).

Get A Geek NT may update this Privacy Policy from time to time.

The current version will always be available on this website.